You probably want to know why our mascot is a monkey, where we come from and why we started with all of this. So many questions… Let’s go ahead and answer some of them.
About Friki Monkey
How much do you charge for shipping?
It depends. If you live in Spain than you will pay under 4 euros. In the case that you are an EU resident it starts at a 50% higher shipping cost, still far under 10 euros. For 10 euros we can ship a bunch of cars. Just add them to your shopping basket and let us know your address. You will then get a precise calculation.
How fast can you ship?
Sometimes very fast, but it doesn’t just depend on us as we don’t take the parcel directly to your home. Once we get an order we prepare it for shipping the same day. If it’s International it has to be before 2 p.m. (CET) and if the customer lives in Spain before 4 p.m. For Spain it takes between 24-72 hours. For EU orders 5-14 days. We always ship priority with a tracking number.
Do you ship priority?
Yes, of course!
Do you have a tracking number?
Yes, we do. We currently are working on the integration so just ask us if you need it. In most cases, you will have our parcel before expected.
Are the collector items in good shape?
Generally yes. We are aware of the fact that the condition gives value to the item. That’s why we specify it in every product description. In the case that the product is in bad shape (e.g. scratches or bad card), we will tell you.
If an item is in a package, the condition described refers to this package. The inner content, if not described, should be in an almost perfect shape. If a product is sold without the original packaging the condition refers directly to the item.
We add this information under “specification” and select one of the five possible conditions:
Mint condition – after many internal discussions we have decided to not use it. For a basic collector this means perfection. In the real world there is no such thing, you will always find a minor imperfection. So, even if we consider the item to be perfect, we don’t say so. We know how it leaves our shop, but the parcel services can be quite violent sometimes. Despite our extremely careful packaging we cannot guarantee that it’ll still be delivered as mint. Makes sense huh?
Near mint condition – this is normally an item in perfect condition. As said above. We don’t use mint.
Very good condition – as it says. It could have tiny imperfections. Most of the collectors probably wouldn’t mind but some of them do. That’s why “very good” is not “near mint” but at first glance it’s in an optimum condition.
Fair condition – here we finally have imperfections at first sight. For many collectors this is still aceptable, but purists should stay away. Light scratches, soft corners, scratch(es) in the blister and/or card, etc. may be there.
Poor condition – this is especially for collectors that don’t care about the packaging. In general you can expect important discounts when a product with the original packaging is described as “poor condition”. The content is normally in perfect shape if not otherwise described. If in a fair condition you can find light scratches, more than one soft corner, scratch(es) in the blister and/or card, etc. you will have more of them and worse in an item specified with a poor condition.
How do you package the items?
In short: very carefully. We are aware of the fact that parcels can have a quite rough trip sometimes. We have seen mistreated packages. Very ugly stories. Actually our first feedback on Ebay was negative because of a bad packaging. It hasn’t ever happened again since we were lucky to learn our lesson as soon as we did.
I can say with confidence that we take every posible measure to try to get our customers to receive the items in the very same condition they left our shop. If the parcel gets heavier and more expensive because of the packaging we asume the extra cost. We believe that a happy collector is worth it.
More Friki Monkey related questions
Can I return my order?
Of course you can! The least thing we want is an unhappy customer. From the legal point of view you have 14 days. But hey, we are monkeys! We don’t count the days. Just tell us what went wrong and we’ll fix it. Promised!
Do you buy collections?
In some cases we do. Sometimes former collectors expect to sell their live-long collection for triple the money they bought it. We are collectors but we have a business, too. So we can only buy at reseller prices. If you have a good collection and offer it at a reasonable price let’s talk!
Do you barter items?
Yes, sometimes we do. In our experience it starts to make sense if you start bartering at least 20 items or 50 euros of value. So, if you have something in that direction let’s talk!
Do you restock items that are sold out?
Yes, but not as frequent as we would like to. We want to offer reasonable prices and that means we have to find good buying opportunities. In very rare items it always takes longer. Sometimes perhaps even years. So, if you see something that you like with a low inventory don’t think about it twice. Grab it before it’s too late!
Why should I buy from you instead of getting the item of Amazon?
Good question! Amazon is a huge e-commerce and can offer the lowest prices for a great variety of products. The truth though, is that in the collector’s niche they aren’t always the best option. In comparison with Amazon, at Friki Monkey we have a larger variety of prices that always seem to be cheaper. And on the other hand, we are extremely experienced in packing and taking care of fragile products. This is without doubt, an important value for collectors.
Why should I buy from you instead getting the item from Ebay?
Another good question. Ebay is much better in terms of shipping and handling as you are always buying from a seller that most of the time knows that it’s feedback depends on how the item arrives. You have less surprises here. In average, the result is very good in our experience, but there is always a chance of bumping into a seller that disappoints you. The more you buy, the higher the probability. With Friki Monkey you have less surprises (as I said earlier, we are not perfect). In case you are not satisfied, you will get your money back or get a new item 100% guaranteed, no discussions. Ask our recurring customers. Otherwise check out our ratings on Ebay, Amazon or our Facebook page!
Why do you not offer items in mint condition?
We consider “mint” to be perfection. In the real world this doesn’t exist. If you put a mint item under a microscope you will always find a flaw. You think we are exagerating? Probably. What’s the worst thing that can happen to you? Easy. You will get an item in a better condition as described.