FAQ
About Friki Monkey
What is "Friki Monkey"?
Friki Monkey is our identity, capturing our passion for collectibles. We are not just a store; we're collectors ourselves, ensuring every Hot Wheels, Funko Pop, Pokemon, and TCG card is cherished as much as it is by you.
How can I contact with you?
For any queries, you can reach out to us at Avenida Seis de Diciembre 5 Local E, ES-03550- San Juan de Alicante, call us at (+34) 672116853, or email contact@frikimonkey.com.
Are you also collectors?
Absolutely! Friki Monkey was founded by avid collectors. We understand the joy and value each collectible brings to your life.
Shipping
What are your shipping rates and times within Spain?
Shipping is free for orders over €200. For other orders, the rates are:
- 0kg-5kg: €5.00
- 5kg-10kg: €9.99
- 10kg and above: €19.99
Delivery takes 2 to 5 business days.
How does international shipping work?
We provide international shipping, with rates and times that are precisely calculated during the checkout process based on the location of the shipment.
What are the shipping times and costs for the EU?
For EU countries, shipping costs range from free for orders over €200. For orders below €200, shipping costs vary from €9.99 to €45.99, with delivery times ranging from 4 to 10 business days.
What is your return policy?
You have 14 days after receiving your item to request a return. Please contact us at contact@frikimonkey.com for assistance.
Payments
What payment methods are accepted?
We accept a variety of payment options for your convenience, including Google Pay, Apple Pay, credit or debit cards, PayPal, and Visa.
Is my personal information secure when I shop on your site?
Your security is our priority. We use SSL encryption and adhere strictly to data protection regulations to ensure that your personal and payment information remains confidential and secure.
Are there any additional fees I should be aware of when making a purchase?
There are no hidden fees when you shop with us. The price you see at checkout is the final amount you will be charged, plus shipping if applicable.
Returns, Refunds, and Changes
What is your return policy?
You have 14 days after receiving your item to request a return. For assistance, please contact us at contact@frikimonkey.com
Can I cancel or modify my order after placing it?
We understand that plans can change. If you need to cancel or modify your order, please contact us immediately. We can accommodate changes as long as your order has not been processed for shipping.
What should I do if I receive a damaged item?
In the unfortunate event that you receive a damaged item, please contact us within 48 hours with photos of the damage, and we will assist you with a replacement or refund.
How are refunds processed?
Refunds are processed back to the original method of payment. Once we receive the returned item and confirm its condition, the refund will be initiated.
About our Catalog
Do you frequently introduce new products to your catalog?
Yes, we consistently strive to keep our inventory fresh and up-to-date by introducing new and exciting products.
Can I request a specific product that is not currently in your catalog?
Certainly! We welcome product requests. Please reach out to us, and we'll explore the possibilities.
I love a product but wish it came in a different color. Is customization possible?
Absolutely! Feel free to contact us, and we'll assist you in exploring additional color options. We're dedicated to expanding our product ranges and colors to suit diverse preferences
How often do you restock popular items in your catalog?
We make every effort to restock popular items regularly to ensure our customers have access to their favorite products.
Are there any upcoming releases or additions to your catalog that I should know about?
Stay tuned! We periodically unveil new releases and additions to our catalog. Follow us on social media for the latest updates.
Can I receive notifications about new products or restocks?
Certainly! Sign up for our newsletter to receive timely updates on new arrivals, restocks, and exclusive offers.
About Friki Monkey's Affiliate Program
What is Friki Monkey's affiliate program?
It's a chance for influencers and enthusiasts to earn commissions by promoting our products, enriching the collector's community.
How can I join Friki Monkey's affiliate program?
Join by visiting our affiliate registration page and signing up with your email, Apple, Google, or Facebook accounts.
What benefits do I get as a Friki Monkey affiliate?
You'll receive a 10% commission for sales made through your link or coupon code, with the same discount offered to your customers.
How can I promote Friki Monkey's products?
Promote through social media, blogging, YouTube, and other digital channels. We provide the tools; you bring the creativity.
How do I track my earnings and commissions?
A user-friendly dashboard is available once you're an affiliate, showing your earnings and sales.
When and how are commission payments made?
Receive payments through bank transfer or PayPal, set up in your affiliate dashboard, on a regular schedule that suits you. We will pay you through Shopify.
Can I use my affiliate link or coupon code for my own purchases?
No, personal use of your affiliate link or coupon code is not permitted and could lead to program exclusion.
What is the lifespan of the affiliate tracking cookie?
The tracking cookie is valid for 30 days, ensuring you earn a commission if a sale occurs within that time frame after a referral.
Where can I get additional assistance or have questions answered?
Our support team is always ready to assist. Contact them or email us at contact@frikimonkey.com for any help needed.