Frequently asked questions

We are a collector accessories brand based in Alicante, Spain, with more than 10 years in the hobby. We design protectors, display cases, binders and sleeves for TCG cards, diecast and figures, and we also organise ICONS, the collectibles event in Alicante.

They are products we design and make ourselves with the authorisation of the brand owner. Friki Monkey is an official licensee of Mattel (Hot Wheels™, Barbie™ and Masters of the Universe™), Universal (Fast & Furious, Minions, Jurassic Park), Toei Animation (Dragon Ball, One Piece) and Sanrio (Hello Kitty and friends), and every design is approved by the licensor before it goes into production. See our official products.

It depends on the licence, as each one covers specific countries. For example, Dragon Ball, One Piece and Hello Kitty products can only be shipped to Spain, Portugal and Andorra. If a product has a shipping restriction, we say so on its product page.

They are our two own brands. Friki Monkey is our range of TCG card accessories: sleeves, toploaders, card savers, magnetic holders and zip binders. Goatward is our most exclusive line, made for graded cards, sports cards and memorabilia: carrying cases for PSA and CGC slabs (64 and 168 cards), rigid slab protectors, 35 to 130 PT toploaders and magnetic holders.

Yes. All the sealed product we sell, such as Pokémon®, Panini or Topps®, is 100 % original and arrives factory sealed.

Every product page lists the exact size and the compatible formats, and in our collections you can filter by product type, compatibility, format and thickness. If you are not sure, write to us and we will help you choose.

We ship to mainland Spain in 24/48 business hours. For the Balearic and Canary Islands and every other destination, the delivery time and rate are shown at checkout.

Spain, the EU countries, Andorra, the United Kingdom, Switzerland, Norway and the United States. Choose your country at the bottom of the page to see the shipping conditions for your area.

From €100 on mainland Spain and from €200 to the Balearic and Canary Islands, Andorra and EU countries. Shipping to Cyprus, the United Kingdom, Switzerland, Norway and the United States is paid and calculated at checkout. Pre-order items ship separately and do not count towards free shipping.

When your order leaves our warehouse we email you the tracking number. If you have an account, you can also see it in your order history.

Yes. You have 14 days from delivery to return your order. Contact us and we will guide you through the process; you will find all the details in our refund policy.

Contact us within 48 hours of delivery with photos of the parcel and the product, and we will send you a replacement or a refund.

Cards (Visa, Mastercard and Maestro), PayPal, Apple Pay, Google Pay, Bizum and pay later with Klarna. Depending on your country you may also see other methods, such as MobilePay. Payments are encrypted and we never store your card details.

Yes, in the EU prices include VAT. At checkout only shipping is added, if applicable. Orders shipped outside the EU (United Kingdom, Switzerland, Norway and the United States) may be subject to import taxes at destination.

Yes, as long as we haven't prepared it for shipping yet. Write to us as soon as possible with your order number.

To the payment method you used. We start the refund as soon as we receive the return and check the product's condition.

Through the contact form, by email at contact@frikimonkey.com or by phone on (+34) 633 165 204. We are at Avenida Seis de Diciembre 5, local E, 03550 Sant Joan d'Alacant (Alicante, Spain).

Yes. When you subscribe to our newsletter you get a 10% code for your first order. It's single-use, can't be combined with other codes and may not apply to certain products outside our main brands.

Monkees are the points of our loyalty programme. You earn 1 Monkee for every €1 you spend, and you can also get them by sending us your cards.

Open the card calculator, register the cards you want to trade and send them to us. The Monkees show up as provisional in your account and are confirmed once we receive and check the cards.

100 Monkees are worth €1 on selected products, including the exclusive Monkees Only items. In the cart you can pay for the whole order or just part of it with Monkees.

Create your account on the Monkees programme page and start earning from your next order.

You reserve the product now and we ship it as soon as it arrives. The estimated shipping date is shown on the product page.

Yes, but the order may ship once every item is available. If you need the in-stock items sooner, place separate orders.

No. Pre-orders ship separately as soon as the product arrives and don't count towards free shipping on the rest of your order.

Yes. With our affiliate programme you earn a 10% commission on every sale that comes through your link or code, and your followers get a 10% discount. Apply for access.

Sign up with your email or your Google, Apple or Facebook account. Once you're accepted, you get a dashboard with your link, your sales and your commissions. The cookie lasts 30 days and payouts are made through Shopify, by bank transfer or PayPal.

Yes, with creators of every size, and everyone gets the same treatment. Tell us your idea through the contact form: your channel, your profile and what you'd like to do. Our social media team will review it and get back to you.

No. Your link and code are for your community; using them on your own orders goes against the programme terms and may lead to removal.

Yes. We sell Friki Monkey and Goatward accessories to shops, distributors and retail chains. Apply for a trade account and we will reply within 24 hours; once it is active, you order through the B2B portal with your own prices and conditions.

We work with our own products and, on specific projects, with co-branding. We don't manufacture for third parties. Write to b2b@frikimonkey.com and we'll look into it.